Frequently Asked Questions
PRODUCT FAQs
Where can I find greenteaHAWAII at Hawaii retail stores or anywhere in Hawaii? You will likely not find greenteaHAWAII at conventional retail. We do have independent distributors that may offer greenteaHAWAII in their stores. There is an independent distributor at the Aloha Stadium Swap Meet & Marketplace. Owner, Chris Boling may be participating in events as a vendor or sponsor on Oahu or another island. Angie Ceroli may be participating in events, like farmers markets, craft fairs and healthfairs as a vendor or sponsor in the NC/SC, Southeast US areas.
What do we use for flavoring? For our natural fruit flavors, we use flavor ingredients derived from the real fruits and foods. Our flavors are coconut lime, original, passion orange guava, pineapple strawberry, raspberry lemonade, ruby red grapefruit.
How much caffeine is in greenteaHAWAII? Our functional, instant tea contains 60 mg of caffeine derived from green tea per serving.
How many pixies per box? We only have full box (60 servings) orders available on the website. You can obtain 30ct and 12ct quantities from AngieC during events.
What is the regular price of greenteaHAWAII? The regular retail value of each serving is $1.33. LoyalTea subscribers enjoy a reduced retail value with a minimum 3 month subscription
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Why do you use stevia? Of the natural sugar substitutes stevia leaf is known to be among the most sweet. We use the form that is least processed. This allows greenteaHAWAII (GTH) to use less stevia leaf in combination with organic cane sugar to achieve the flavor profile we enjoy. There may be other natural sweeteners on the market, but we found that the taste was not ideal and the cost is higher. Also, we found that others may increase the carbohydrate factor, and we prefer to be a no to low sugar beverage. We also feel that having natural stevia leaf offset organic cane sugar satisfies preferences from our customers who have insulin resistance. For anyone who feels that our flavors are too sweet, we suggest diluting with more water. The more water, the less sweet greenteaHAWAII tastes. AngieC uses an average of 24oz to make her GTH! Overall, a majority of third-party verified customer reviews mention that they enjoy the taste.
Why do you use organic-sourced non-GMO corn powder? This is an organic flowing agent that allows greenteaHAWAII to dissolve effectively, and especially in cold water.
What process do you use for your ingredients? The EGCG, L-theanine, and green tea extract are processed by a water extraction technique. The seed, fruit, and leaf of the Polynesian noni is sundried and pulverized into powder. Our flavors are derived from real fruit and foods.
Why does greenteaHAWAII contain citric acid? Is it derived from black mold? We understand the growing concern about citric acid and where it comes from. Many commercial citric acids are made through fermentation using Aspergillus niger — a type of black mold. While this process has been widely used and deemed safe, we know it’s not everyone’s preference. At greenteaHAWAII, we do things differently. We use cassava-derived citric acid, a plant-based alternative that helps provide the natural tartness and shelf stability our drinks are known for — without the use of mold-based fermentation. Cassava is a tropical root vegetable, and our choice to use citric acid sourced from cassava reflects our ongoing commitment to clean, thoughtful formulation. We believe in transparency and using ingredients that you can feel good about. If you ever have questions about what’s inside, just ask — we’re proud of what we put in every stick.
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CUSTOMER SERVICE FAQs
SHIPPING AND INSURANCE
Our exclusive ground mail service is shipped via the United States Postal Service. With Advantage, Packages will arrive within 1 – 6 business days. Please be advised that shipments are not sent out on Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments. We cannot be responsible for delay, damage, or lost by the USPS; you must make a claim directly with them. We don’t ship via UPS or FedEx.
EXCHANGES
If you are unsatisfied with our product, you may exchange the unused portion 14 days from the date that the product was originally shipped to you for a different flavor according to the following terms. To obtain an exchange, your returned product must be postmarked 14 days from the date that the product was originally shipped to you.
To return a product for an exchange you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at angceroli@gmail.com.
An RMA number can ONLY be obtained by contacting the customer service department at angceroli@gmail.com.
You will receive a response within 24 – 48 hours.
Please Note:
We cannot process or refund packages marked “Return to Sender.”
To ensure an exchange is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be written on the package you are sending back. Our shipping department cannot accept any packages without an RMA number.
Returned products must be sent to the following address:
Angie Ceroli
70 Goldleaf Ct
Angier, NC 27501
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, processing your refund generally takes up to 5 business days. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.